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care@heartbeat.com

+254792653222

Free shipping on all ordersĀ 

Frequently Asked Questions

How can I contact heartbeatā¤ļø?

Phone: +254712105955
Monday-Friday: 9am-9pm ET
Saturday: 9am-5pm ET

Email:Ā care@heartbeat.co.ke

How do I place an order?

Ordering from allheart is simple, easy, and secure. Simply select the color, size, personalization options (if applicable), and the quantity then click the “Add to Cart” button on the product detail page. The Shopping Cart page will then display the items in your cart and will allow you to change the quantity of each item you’ve selected or remove items. From the Shopping Cart page, you can either proceed to checkout or continue shopping.

When you have finished shopping, click on the shopping cart icon at the top-right of the page to review your selections. When you are satisfied with your order, click the “Proceed to Checkout” icon to complete your purchase.

You will be charged upon purchase completion. We accept Mpesa, Card and Cash Payments on pickup.

Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.

How do I view my past orders?

You will need to log in and visit My Account to view your previous orders. Once you visit My Account you can find any orders associated with the e-mail address tied to that account under the “Order History” section.

Please note: If you have used a different e-mail address than the one you use to log in, or placed an order as a guest without using your account, you will not be able to view those orders.

What is allheartā€™s return & exchange policy?

You can exchange an item for a different size and/or color for Free! Please note Free Exchanges apply to a different size and/or color in the same item only. If you would like a different item istead, please complete a return.

Laundered garments and footwear showing visible wear are not returnable unless they are defective.

Embroidered garments and engraved equipment are not returnable unless we have made an error in embroidering your garment or engraving your equipment.

All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags.

Original shipping/processing charges are not refundable. We will, however, exchange items with no additional shipping/processing charges.