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care@heartbeat.com

+254792653222

Free shipping on all orders 

Customer Help

Our happiness team is always here to assist.

Orders and Shipping

We receive your order immediately. We then send an SMS or Email to you notifying you of order confirmation. 

Yes. This will show you past orders. Similarly, your account is necessary for any claims or refunds.

Kindly confirm the shipping address before checkout. if however this has to be changed, email us the order ID and the new shipping address.

From the dashboard, you can check the status of your order.

No. We don’t store any credit card information.

No. Currently we are focused within the University of Nairobi environs. However, we will soon expand to other areas.

Yes. Your items will be packaged as one with your details attached on the package.

Returns and Exchanges

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.

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Send us an email describing the problem and return the item to the pickup point.

Return the package to the pickup point. Jirani in Chiromo and Kenyatta National Hospital (Photocopier place).

Our live chat team is always reachable to address any order/sales issues.

You can also email us at care@heartbeat.com 

Yes. Send us an email immediately to sales@heartbeat.com

Absolutely. We immediately notify you once in stock and deliver it.